You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledgebase.
Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).
Visit our Akai Pro community forums where you can ask online questions and exchange ideas and information with other customers:
When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.
Some questions can be resolved most quickly via telephone.
In order for us to provide you the best support possible, please provide a telephone
number where we can reach you during our business hours.
Your hardware serial number can be found printed on a sticker
on the rear or bottom of your product. It may begin with (21).
If you don't own the product yet, leave this blank.
Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.
Numark Industries, LP
200 Scenic View Drive
Cumberland, RI 02864
Tel: +49 2102 740 2 20150
Support: +49 2102 7402 200
Fax: +49 2102 7402 20011
NUMARK ALESIS EUROPE LTD
Unit 3, Nexus Park
Hampshire GU12 5QE
Tel: 0044 (0) 1252 896000
Fax: 0044 (0) 1252 896021
7th Floor, NO. 165, Nanking East Road
Tel: +886 2 2717 2389
Fax: +886 2 2717 2734
NUMARK JAPAN CORPORATION
6F, 3-19-23, Minami Azabu
Tel: +81 3 6277 2230
Support: +81 3 6277 2231
Fax: +81 3 6277 0025
São Paulo, Brazil
Numark South America