Numark Mixdeck Quad - FAQ and Troubleshooting

 

mixdeck

This guide covers common questions about the Numark MIXDECK QUAD.  This includes setup, computer connection, software authorization, and compatibility.

 

Frequently Asked Questions

 

 

Computer Control – How the MIXDECK QUAD connects to and controls software

The MIXDECK QUAD's USB connection connects the built-in audio interface, and two playback decks to your Mac or PC.

Important things to know:

  1. A 4 channel (2 stereo channels) sound card like the Numark DJiO
  2. An individual MIDI capable, touch-sensitive, scratching CD decks like the Numark NDX900.
  3. A second individual MIDI capable, touch-sensitive, scratching CD decks like the Numark NDX900.
  4. A digital mixer with MIDI controls.

    ...except without all the extra connection cables or power supplies. Plus, it fits better in a case!

    mixdeck_comparison
     

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DJ Software Setup Walkthroughs

If you are having difficulty setting up the MIXDECK QUAD to control your DJ software, don’t worry, there’s nothing wrong. This virtually never indicates a hardware problem with the MIXDECK QUAD, and can be resolved on 5-10 minutes.
 

Note: On Windows PCs, Logitech Webcam drivers interfere with virtually all brands and models of USB Audio or MIDI interfaces (like the MIXDECK QUAD). If you have connected a Logitech Webcam to your Windows PC, now or any time in the past, contact the Numark Technical Support team. We can assist in resolving the conflict, quickly getting you back on track.


Most often, you just need to perform the needed software and hardware setup. Software setup walkthroughs are included below:

 

Serato DJ Intro - free download for the following Numark controllers:

  1. Visit http://www.numark.com/product/mixdeckquad
  2. Download and install Serato DJ Intro.
  3. Connect the MIXDECK QUAD to the computer, set both the left and right MIXDECK QUAD decks’ SOURCE to USB-MIDI.
  4. Launch Serato DJ Intro and GO!

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How to disable the PWR ON PLAY, and PWR ON DEMO features

The MIXDECK ships with two features enabled that are intended to help stores and dealers easily demonstrate the product on their showroom floors: PWR ON DEMO, and PWR ON PLAY.

To disable either of these features perform the following steps on both the left and right decks on the MIXDECK.

  1. Press and hold the PROG button located the lower-left of the screen.
  2. While holding down the PROG button, turn the PARAMETER knob until the feature you’d like to change is displayed:
     

    PWR ON PLAY
    ’ON’

    Or

    PWR ON DEMO
    ’ON’

  3. While continuing to hold down the PROG button, press the PARAMETER knob (like a button). The text on the screen will flash.

    mixdeck_settings1  
     
  4. Now, (while continuing to hold down the PROG button) rotate the PARAMETER button to change the option from ON to OFF. Press the PARAMETER knob (like a button) once more to confirm your selection.

    The text on the screen will stop flashing, and the display should read the following:
     

    PWR ON PLAY
    ’OFF’

    Or

    PWR ON DEMO
    ’OFF’

  5. Release the PROG button.

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CD - Read Difficulty

If a player on your MIXDECK is not reading any CD at all, including store-bought disks, contact the Numark Technical Support team for assistance.

If the difficulty occurs only with burned disks, or only with some burned disks, this generally indicates that the disks themselves are the most significant factor.

The suggestions included below might be helpful in this case:

 

The importance of using high quality media and slow burn speeds

Your clients depend on you, you depend on your gear, your gear depends on the media you feed it.  We recommend that DJ’s be as picky as possible when choosing the brand of CD-R, and the burning speed they use.  If store-bought disks are playing fine, but burned disks are not, then it means there are significant enough errors on the burned disks that the CD is in danger of not being fully playable in all machines.  If one player (that plays store-bought disks fine) has difficulty even one time, this means that the disk has significant errors on it. Consider re-burning it on higher quality media with a slower burn speed.

By using high quality media, and slow (i.e. not 52x) burn speeds, you can create disks with low errors.  The slower the burn speed, the fewer the errors. This way, the buffer in the CD player can be used to ensure that when your disks get beat up down the line, they can still play.  If the buffer is used up dealing with the errors induced by poor media or fast burn speeds, then the lifespan of that disk will be extremely short (regardless of the player you use).

We often use a car tire analogy: Treads on new tires aren’t as thick as they are because tires require that thickness to be safe.  The treads on new tires are thick because we know the tire will wear over time, and we want them to last as long as possible.  Using poor media or fast burn speeds is like choosing to drive on bald tires.  You can do it (my dad sure did), and you may find people who will say they’ve driven thousands of miles on these tires with no problem.  While you may be fine for a while, and could make a habit or a career out of it, the danger is always there.  When people are depending on you, you want as much buffer between you and disaster as possible.

 

CD-RW

CD-RW disks are not supported.  When burning your own music, purchase disks that are labeled CD-R only.

 

Enhanced CD (also known as CD Extra or CD Plus)

Enhanced CD is a format that included extra contact such as videos, photos, computer applications etc.  This format is not supported by Numark CD players.

 

Variable bitrate (VBR) MP3 files

Many Numark CD players (including the MIXDECK) support MP3 CD-R disks.  For the best playability and fastest read times, we recommend using constant bitrate MP3 files.  variable bitrate files are more difficult to read and are not recommended. Make sure your MP3 encoding software is not set to use Variable bitrate (VBR).

 

CD-R Audio and CDR-Music

Disks labeled “CD-R Audio” or “CD-R Music” are different than “CD-R”, and are not recommended.

“CD-R Audio” or “CD-R Music” disks are required by certain types of stand-alone consumer audio CD-burners which were commonly sold in the consumer channel, usually as part of home theater systems.  Products that require these disks are relatively rare in the marketplace today.  Computers do not require these types of disks, and using them can lead to read difficulties.

mixdeck_cdaudio

Sony CDRM80 CD-R Music (CRM-80/30SP)

When burning disks for use in any professional DJ CD player, it is recommended to use disks simply labeled “CD-R” for any computer-based burning, or with any burner that does not specifically require disks labeled “CD-R Audio” or “CD-R Music”. Stand-alone burners which do require “CD-R Audio” or “CD-R Music” disks will create disks which may have difficulty reading in some players.

In addition to the above, we always recommend using high quality media and slow burning speeds to minimize error rates (which improves readability and longevity).

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Software Authorization Assistance

Numark has a process in place where customers can be provided replacement authorization codes and/or download links if they have lost their disk, or encounter difficulty authorizing the included software.

When circumstances allow, replacement authorization codes are issued to customers free of charge. A basic set of information is required any time  a replacement code is requested by an individual. This required information and further contact details can be found on the website below.

Visit site below to for any authorization-related help:

Inquiries submitted using the site above will be fulfilled within 24 hours (not including weekends or holidays).

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What software is included with the MIXDECK QUAD?

The MIXDECK QUAD includes Serato DJ Intro. It is also compatible with Algoriddim Djay for iOS, Native Instruments TRAKTOR (using the Numark MIXDECK map), and with Virtual DJ (using the Numark MIXDECK map).

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How can I get a replacement 30-pin iOS Device Cable?

The 30-pin to DB9 cable included with the MIXDECK QUAD is proprietary. The Numark part number is TWCA300008002.  Replacments are available at the Numark Parts Department: 401-658-3131 or email parts@numark.com

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How do I set my MIXDECK QUAD to enable iPad, iPhone, and iPod connection?

The 30-pin to DB9 cable needs to plugged into the back of the MIXDECK QUAD. Attach the 30-pin to DB9 cable to the AUX 3 connectors in the back of the MIXDECK QUAD. Move the iOS AUDIO switch to PGM/CUE MONO. Set your channels on your decks to MIDI USB to enable the channels to connect.

Ideally, use only 2 channels when connected to iPad, iPhone and iPod. If 4 are enabled, CH1 & CH2 correspond together as the left deck. CH3 & CH4 correspond together as the right deck.

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What compatible iPod Touches, iPhones and iPads work with the MIXDECK QUAD?

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Does it charge my compatible IPod Touch, iPhone & iPad when connected to the MIXDECK QUAD?

Yes. The MIXDECK QUAD will charge the compatible iPod Touch, iPhone and iPad when connected.

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Can I connect one thumb drive or external hard drive to control both decks ?

Yes, the MIXDECK QUAD can now enable both decks to be controlled with one thumb drive or an external hard drive. You also have the option to connect each deck separately with it's own thumb drive or external hard drive if needed.

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How do I setup my MIXDECK QUAD to enable one channel use and hook up to my iPod or iPhone for quick, easy dinner music play?

AUX3 & CH4 would be used. Set the CH4 to MIDI/USB2. Attach the 30-pin to DB9 cable to the AUX 3 connectors in the back of the MIXDECK QUAD. Move the iOS AUDIO switch to PGM/CUE MONO.

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I hear a noise distortion sound while I'm using Algoriddim's Djay.  What's going on?

There has been a known issue that when you hit two CUE button's on the MIXDECK QUAD at the same time, you can hear a distorted sound. Ensure you don't have two deck's CUE'd at the same time while using Algoriddim's Djay software.

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Does this MIXDECK QUAD fit the original MIXDECK CASE?

Yes. The MIXDECK QUAD is the same size as the original MIXDECK. It has the same size dimensions.

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I can only hear MONO audio while I have my MIXDECK QUAD plugged into my iPod Touch, iPhone and iPad.  What's going on?

Check in the back of the MIXDECK QUAD. Ensure the iOS Audio switch is switched to AUX 3.

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How many MIC inputs are there for this MIXDECK QUAD?

There are 2 MIC inputs. One in the front of the MIXDECK QUAD and one on top.

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In Algoriddim's Djay software, I can't view my whole song title on the MIXDECK QUAD.  What's going on?

In Algoriddim's Djay software, you can only view up to 12 characters of the song's title.

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In Serato's DJ Intro, I can't view my song title on the MIXDECK QUAD at all.  What's going on?

In Serato's DJ Intro, you can't view any characters of your song's title.

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How do you set the "FADER START" option on the MIXDECK QUAD to ON/OFF?

Hold down the PROG button then turn the PARAMETER knob to set it either ON or OFF.

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My iOS device (iPad, iPhone, iPod touch) is not connecting to the MIXDECK QUAD, what should I do?

The MIXDECK QUAD supports the following iOS devices:

If the iOS device has many apps running at once, it may fail to connect to external peripherals, including this product.  

This affects all iOS devices, and all iOS peripheral products.  

Prior to connecing the device, we strongly recommend quitting out of all open apps on your iOS device except for the one you’ll be using during your performance.  For a walkthrough on quitting background apps, see the following video:
 

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Technical Support & Warranty Service

Whether you are a customer or dealer, if you already own an Numark product, or if you just have pre-sales questions, the Numark technical support team is available to help!

Visit the link below to connect with any of the following support options: online community support, phone support, email support.