This guide covers common questions about the Numark MIXDECK. This includes drivers, latency, computer connection, software authorization, software mapping, setup with Virtual DJ and Traktor, and more
The MIXDECK’s USB connection connects the built-in audio interface, and two playback decks to your Mac or PC.
Important things to know:
If you are having difficulty setting up the MIXDECK to control your DJ software, don’t worry, there’s nothing wrong. This virtually never indicates a hardware problem with the MIXDECK, and can be resolved on 5-10 minutes.
Note: On Windows PCs, Logitech Webcam drivers interfere with virtually all brands and models of USB Audio or MIDI interfaces (like the MIXDECK). If you have connected a Logitech Webcam to your Windows PC, now or any time in the past, contact the Numark Technical Support team. We can assist in resolving the conflict, quickly getting you back on track.
Most often, you just need to perform the needed software and hardware setup. Software setup walkthroughs are included below:
Serato DJ Intro - free download for the following Numark controllers:
Virtual DJ LE – shipped with the MIXDECK in the US prior to 10/2011
Traktor LE – shipped with the MIXDECK in EU and UK prior to 10/2011
If you are experiencing trouble with computer audio or MIDI performance, distorted or chattering audio playback from your software, or delayed response to controller button presses; refer to the instructions below to improve performance.
Even through just one USB cable connects the MIXDECK to the computer, each deck, and the sound card are seen by the computer separately. Because of this, it is not always possible to force the computer to recognize the left deck first (as Deck 1), and the right deck second (as Deck 2).
In Virtual DJ LE, it is easy to swap which deck inside the software sends its audio to CH1 on the MIXDECK mixer, and which deck in the software sends its audio to CH2 on the MIXDECK mixer.
The MIXDECK ships with two features enabled that are intended to help stores and dealers easily demonstrate the product on their showroom floors: PWR ON DEMO, and PWR ON PLAY.
To disable either of these features perform the following steps on both the left and right decks on the MIXDECK.
PWR ON PLAY
PWR ON DEMO
PWR ON PLAY
PWR ON DEMO
If a player on your MIXDECK is not reading any CD at all, including store-bought disks, contact the Numark Technical Support team for assistance.
If the difficulty occurs only with burned disks, or only with some burned disks, this generally indicates that the disks themselves are the most significant factor.
The suggestions included below might be helpful in this case:
The importance of using high quality media and slow burn speeds
Your clients depend on you, you depend on your gear, your gear depends on the media you feed it. We recommend that DJ’s be as picky as possible when choosing the brand of CD-R, and the burning speed they use. If store-bought disks are playing fine, but burned disks are not, then it means there are significant enough errors on the burned disks that the CD is in danger of not being fully playable in all machines. If one player (that plays store-bought disks fine) has difficulty even one time, this means that the disk has significant errors on it. Consider re-burning it on higher quality media with a slower burn speed.
By using high quality media, and slow (i.e. not 52x) burn speeds, you can create disks with low errors. The slower the burn speed, the fewer the errors. This way, the buffer in the CD player can be used to ensure that when your disks get beat up down the line, they can still play. If the buffer is used up dealing with the errors induced by poor media or fast burn speeds, then the lifespan of that disk will be extremely short (regardless of the player you use).
We often use a car tire analogy: Treads on new tires aren’t as thick as they are because tires require that thickness to be safe. The treads on new tires are thick because we know the tire will wear over time, and we want them to last as long as possible. Using poor media or fast burn speeds is like choosing to drive on bald tires. You can do it (my dad sure did), and you may find people who will say they’ve driven thousands of miles on these tires with no problem. While you may be fine for a while, and could make a habit or a career out of it, the danger is always there. When people are depending on you, you want as much buffer between you and disaster as possible.
CD-RW disks are not supported. When burning your own music, purchase disks that are labeled CD-R only.
Enhanced CD (also known as CD Extra or CD Plus)
Enhanced CD is a format that included extra contact such as videos, photos, computer applications etc. This format is not supported by Numark CD players.
Variable bitrate (VBR) MP3 files
Many Numark CD players (including the MIXDECK) support MP3 CD-R disks. For the best playability and fastest read times, we recommend using constant bitrate MP3 files. variable bitrate files are more difficult to read and are not recommended. Make sure your MP3 encoding software is not set to use Variable bitrate (VBR).
CD-R Audio and CDR-Music
Disks labeled “CD-R Audio” or “CD-R Music” are different than “CD-R”, and are not recommended.
“CD-R Audio” or “CD-R Music” disks are required by certain types of stand-alone consumer audio CD-burners which were commonly sold in the consumer channel, usually as part of home theater systems. Products that require these disks are relatively rare in the marketplace today. Computers do not require these types of disks, and using them can lead to read difficulties.
Sony CDRM80 CD-R Music (CRM-80/30SP)
When burning disks for use in any professional DJ CD player, it is recommended to use disks simply labeled “CD-R” for any computer-based burning, or with any burner that does not specifically require disks labeled “CD-R Audio” or “CD-R Music”. Stand-alone burners which do require “CD-R Audio” or “CD-R Music” disks will create disks which may have difficulty reading in some players.
In addition to the above, we always recommend using high quality media and slow burning speeds to minimize error rates (which improves readability and longevity).
Numark has a process in place where customers can be provided replacement authorization codes and/or download links if they have lost their disk, or encounter difficulty authorizing the included software.
When circumstances allow, replacement authorization codes are issued to customers free of charge. A basic set of information is required any time a replacement code is requested by an individual. This required information and further contact details can be found on the website below.
Visit site below to for any authorization-related help:
Inquiries submitted using the site above will be fulfilled within 24 hours (not including weekends or holidays).
Whether you are a customer or dealer, if you already own a Numark product, or if you just have pre-sales questions, Numark's technical support team is available to help! Here is information straight from their support team:
Support Online: Each product Numark makes has a dedicated support page on their website where you can find manuals, specifications, software updates, drivers and troubleshooting guides:
Support Support by Phone: 401-658-3131
Contact Support by email:www.numark.com/support